Billing cycles, invoicing, payment methods, pricing changes, and payment dispute procedures for CASHO subscriptions.
Last updated: 20 March 2026
Paid CASHO subscriptions are billed on a monthly or annual basis, as selected at signup.
Monthly subscriptions: Billed on the same calendar date each month (e.g., if you subscribe on the 15th, you are billed on the 15th of each subsequent month).
Annual subscriptions: Billed on the anniversary date of your initial subscription.
If the subscription date does not exist in a given month (e.g., February 30th), billing occurs on the last day of that month.
CASHO accepts payment via major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay/Google Pay (for mobile app purchases).
An invoice will be generated and emailed to your registered email address at least 5 days before the billing date.
You may access current and past invoices in your account Settings → Billing & Invoices.
Invoices are made available in digital format (PDF). Paper invoices are not automatically generated but may be requested at billing@casho.com.au.
Current pricing for CASHO tiers is displayed at https://casho.com.au/pricing.
Price may vary by region and currency (AUD, USD, etc.) based on billing location.
Annual subscriptions may include a discount compared to monthly billing (displayed at signup).
Partnership or promotional discounts may apply; terms will be communicated at signup or via email.
Promotional codes are single-use unless otherwise stated and may have expiration dates.
Prices listed on CASHO website include applicable Goods and Services Tax (GST) where required in Australia.
GST (10%) is applied to all Australian customers; international customers may be subject to value-added tax (VAT) or sales tax per their jurisdiction.
CASHO is responsible for remitting GST to the Australian Taxation Office (ATO) on behalf of Australian customers.
Tax identification numbers may be required for business accounts; we will request this information during signup or via email.
For VAT/GST inquiries: billing@casho.com.au
If your payment method fails (e.g., expired card, insufficient funds), CASHO will attempt to process the charge using your saved payment method.
Retry attempts: CASHO will retry payment on day 1, 3, and 7 after the initial failure.
If all retry attempts fail, your account status will be downgraded to the Free tier, and premium features will be disabled.
You will receive email notifications on each failed payment and retry attempt.
To resolve payment failures, update your payment method in account Settings → Billing & Payment Methods, or contact billing@casho.com.au.
If payment is not received within 7 days of the due date, your account status will transition to 'Past Due' and premium features will be suspended.
A suspension notice will be sent to your primary email address.
Late payment interest will not accrue unless the account remains unpaid for more than 30 days, in which case interest at the lesser of (a) 10% per annum or (b) the maximum interest rate permitted by law may be applied.
If an account remains unpaid for 60 days, CASHO may terminate the account and permanently delete user data per the Privacy Policy.
Reinstatement of a past-due account requires full payment of outstanding charges plus any accrued late fees.
If you believe a charge is incorrect or unauthorized, contact billing@casho.com.au within 30 days of the charge.
Provide your account email, invoice number, transaction ID (from your payment provider), and description of the dispute.
CASHO will investigate and respond within 14 business days.
Initiating a chargeback with your bank or payment provider without first contacting CASHO support may result in account suspension and termination.
Any chargeback fees imposed by your payment provider may be charged back to your account.
Customers who initiate chargebacks on valid charges may have future payments blocked or accounts terminated at CASHO's discretion.
CASHO may change subscription pricing at any time with 30 days' advance notice via email.
Existing customers will be notified of price changes before they take effect; you may cancel your subscription within the 30-day notice period to avoid the new price.
If you do not cancel during the notice period, your next billing cycle will be at the new price.
For month-to-month customers: price changes take effect at the next billing date.
For annual customers: price changes take effect at your next annual renewal date.
Account credits may be issued by CASHO as refunds, promotional allowances, or dispute resolutions.
Credits have no cash value and cannot be transferred or exchanged for payments owed elsewhere.
Credits expire 12 months after issuance; unused credits are forfeited.
For refund requests: reference the Refund Policy at https://casho.com.au/refund-policy.
Enterprise customers with annual contracts may arrange custom billing terms via written agreement.
Custom billing terms may include net-30 or net-60 invoicing, multi-year discounts, or usage-based billing.
For Enterprise billing inquiries: enterprise@casho.com.au
Payments are processed by third-party payment processors (Stripe, PayPal, Apple, Google).
Payment processors are subject to their own terms of service and privacy policies.
CASHO is not liable for payment processor failures, delays, or disputes; contact your payment provider if your charge was processed but you lack account access.
By subscribing to a CASHO paid plan, you agree to be bound by the payment processor's terms and authorize the processor to charge your payment method.
For billing inquiries: billing@casho.com.au
For payment disputes: support@casho.com.au
For Enterprise billing: enterprise@casho.com.au
For invoice requests or payment method updates: billing@casho.com.au