Refund Policy

CASHO offers a 14-day money-back guarantee for paid subscriptions. If you are not satisfied with CASHO Premium or Enterprise plans, you may request a full refund within 14 calendar days of your initial purchase or renewal charge.

The Free tier is provided at no cost and does not incur charges or refunds.

Refunds are not available for accounts terminated due to violations of the Acceptable Use Policy, Terms of Service, or for abuse, fraud, or security violations.

Multiple refund requests within a 12-month period may be declined at CASHO's discretion to prevent abuse.

To request a refund, contact support@casho.com.au with your account email, original purchase date, and reason for the refund request.

Include your order confirmation or invoice number if available.

CASHO will investigate and respond to your refund request within 7 business days.

If approved, the refund will be processed using your original payment method.

Approved refunds are processed within 5 business days of approval. The time for the refund to appear in your account depends on your payment provider (typically 3-7 additional business days).

Refunds are issued to the original payment method. If your original payment method is no longer available, CASHO may issue a refund via alternative method (bank transfer or account credit).

CASHO is not responsible for delays caused by your financial institution or payment provider.

If you cancel a monthly subscription mid-cycle, you may receive a pro-rata refund for unused portion of your subscription.

Pro-rata refunds are calculated based on days remaining in the current billing cycle divided by total days in the cycle.

Example: If you paid AU$20 for a 30-day month and cancel on day 15, you are entitled to a refund of approximately AU$10.

CASHO retains discretion to provide pro-rata refunds; this is not an obligation but a goodwill courtesy.

Paid CASHO subscriptions renew automatically on the anniversary date of your initial subscription unless cancelled.

You will receive an email reminder at least 7 days before your renewal date.

To cancel your subscription and avoid renewal, log into your account and navigate to Settings → Subscriptions → Manage. Alternatively, email billing@casho.com.au with your cancellation request.

Cancellation takes effect on the last day of your current billing cycle; you retain access to premium features through the end date.

No refunds available after 14 days from purchase (except where pro-rata applies).

No refunds for premium features used during the subscription period (service cannot be 'returned' after consumption).

No refunds for accounts suspended or terminated for violation of Terms of Service, Acceptable Use Policy, or security concerns.

No refunds for accounts created with fraudulent payment methods or chargebacks initiated by the customer.

No refunds for taxes, fees, or currency exchange fluctuations imposed by third-party payment processors.

Enterprise plans are governed by a separate written service agreement.

Refund terms for Enterprise plans are negotiated individually and documented in the service agreement.

Contact enterprise@casho.com.au for Enterprise plan refund and cancellation terms.

This refund policy supplements your consumer statutory rights under the Australian Consumer Law (ACL). Your rights are not limited by this policy.

If you are an Australian consumer, you have implicit guarantees under the ACL (s139A-s139AO) regarding acceptable quality, fitness for purpose, and accurate representation. These rights cannot be excluded.

If a service fails to comply with statutory consumer guarantees, you may seek remedy including refund, replacement, or repair—regardless of the timeframes stated in this policy.

For disputes under AU$10,000, you may refer complaints to the Australian Financial Complaints Authority (AFCA) at www.afca.org.au.

For refund requests: support@casho.com.au

For billing questions: billing@casho.com.au

For Enterprise refund terms: enterprise@casho.com.au